Service Offerings

Service Offerings

On-Site Service
On-Site Install
On-Site Additional Days
Remote Support
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On-Site Service

On-Site Service is offered to assist in training, product movements, or diagnosis. While performing an On-Site Service, no products will be disassembled or repaired on-site, as per Peak Robotics policy. This is for up to 3 days of service. After 3 days, On-Site Additional Days must be purchased. Products under a Service Agreement receive a 35% discount on this service.

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On-Site Install

On-Site Service is offered to assist in training, product movements, or diagnosis. While performing an On-Site Service, no products will be disassembled or repaired on-site, as per Peak Robotics policy. This is for up to 3 days of service. After 3 days, On-Site Additional Days must be purchased. Products under a Service Agreement receive a 35% discount on this service.

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On-Site Additional Days

Additional days that can be purchased to supplement On-Site Service and On-Site Install. Products under a Service Agreement receive a 35% discount on this service.

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Remote Support

Remote Support is offered at an hourly rate to assist the customer in resolving non-mechanical issues. Such services are likely to cover re-teaching robot teach points, sequence modifications, or basic troubleshooting. Service may also include initial system setup, software installation, or software training. Products under a Service Agreement receive a 35% discount on this service.

Warranty

Manufacturer Warranty

Summary:  Manufacturer Warranty is included with all automation products for a period of one year from the date of invoice. During the Manufacturer Warranty period, the price of all services related to the purchased product is significantly reduced. Services can be requested as often as needed, with no incident limitations. After the Manufacturer Warranty has lapsed, the customer is able to purchase additional coverage through the Service Agreement program.

 

We guarantee the functionality of our products, but due to the nature of the anodize and powder coat process, we do not guarantee cosmetic appearance including color, shade, tint, or surface finish. 

Product Support

On-Site Exchange (Service Agreement Only)

A Peak Service Representative will fly to your location to uninstall your product that needs repair, and install a fully functioning replacement.

(See Service Agreement)

Mail-In Exchange (Service Agreement Only)

We will send you a fully functioning replacement, you will uninstall the product under agreement, install the replacement, and send the product under agreement back to us.

(See Service Agreement)

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